Blizzard responds to Diablo 3 hacks, admits there were intrusions

Posted By | On 22nd, May. 2012 Under News | Follow This Author @KartikMdgl


Blizzard has been quick to respond to complaints of players’ accounts getting hacked in Diablo 3. The game had an extremely rocky start with the always-on DRM showing how annoying it can be for legitimate users. However, in spite of these security measures in place, we have reports of hacking on the official Blizzard forums.


“Historically, the release of a new game — such as a World of Warcraft expansion — will result in an increase in reports of individual account compromises, and that’s exactly what we’re seeing now with Diablo 3,” Blizzard revealed to Joystiq.

“We know how frustrating it can be to become the victim of account theft, and as always, we’re dedicated to doing everything we can to help our players keep their Battle.net accounts safe — and we appreciate everyone who’s doing their part to help protect their accounts as well.”

You can protect your account by buying an authenticator, and if you have a smartphone – the app is free for it. It does not look like they are that effective, because people have been hacked inspite of using an authenticator to protect their accounts.

Blizzard mentioned that they have an ingenious security measure in place.

“We also have other measures built into Battle.net to help protect players. Occasionally, when Battle.net detects unusual login activity that differs from your normal behavior — such as logging in from an unfamiliar location — we may prompt you for additional information (such as the answer to one of your security questions) and/or require you to perform a password reset through the Battle.net website.

“World of Warcraft players might be familiar with this security method already, and Diablo III players may begin to encounter it as well.”

In case you get hacked, there is an official “Help! I’ve Been Hacked!” tool here.

Tell us what you think in the comments section below.

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  • mr angry customer

    I got hacked & lost 75000 gold and items.

    Pretty messed up, this launch has been an epic fail

    • JamesK

      Selling 6.3 Million copies in one week and having stable servers up after the second day does not scream “epic fail” to me. Maybe you should have used a more secure password and let’s be honest, 75K in gold and a weeks worth of newbie gear is not very much. Eat cheese with your whine if your account had been hacked after a year of playing the game.

  • Ryan
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  • Jim

    Your comment: “It does not look like they are that effective, because people have been hacked inspite of using an authenticator to protect their accounts.” Seems pretty unfounded considering Blizzard has stated the following:

    “While the authenticator isn’t a 100% guarantee of account security, we have yet to investigate a compromise report in which an authenticator was attached beforehand.”
    http://us.battle.net/d3/en/forum/topic/5149619846?page=29#571

    • Kartik Mudgal

      Hey Jim,

      There were a bunch of reports by people who said they were hacked inspite of having an authenticator so I wrote that.

  • Jim

    “Hey Jim,

    There were a bunch of reports by people who said they were hacked inspite of having an authenticator so I wrote that.”

    Sounds like hearsay to me- Blizzard’s official stance is that no accounts with an authenticator attached have been compromised. Perhaps you should mention Blizzard’s stance on the issue in your article in order to clear up the spread of potential misinformation. I was lead to this article by someone who walked away with the idea that Blizzard had admitted accounts were being hacked despite the use of an authenticator, and that much just isn’t true.

    • Jim

      Here’s some more information for you:
      (http://us.battle.net/d3/en/forum/topic/5568799631?page=2#32)

      “Over the past couple of days, players have expressed concerns over the possibility of Battle.net® account compromises. First and foremost, we want to make it clear that the Battle.net and Diablo III servers have not been compromised. In addition, the number of Diablo III players who’ve contacted customer service to report a potential compromise of their personal account has been extremely small. In all of the individual Diablo III-related compromise cases we’ve investigated, none have occurred after a physical Battle.net Authenticator or Battle.net Mobile Authenticator app was attached to the player’s account, and we have yet to find any situation where a Diablo III player’s account was accessed outside of “traditional” compromise methods (i.e. someone logging using an account’s login email and password).”

  • Jim

    Blizzard’s Official Statement regarding Authenticator Security:

    Over the past couple of days, players have expressed concerns over the possibility of Battle.net® account compromises. First and foremost, we want to make it clear that the Battle.net and Diablo III servers have not been compromised. In addition, the number of Diablo III players who’ve contacted customer service to report a potential compromise of their personal account has been extremely small. In all of the individual Diablo III-related compromise cases we’ve investigated, none have occurred after a physical Battle.net Authenticator or Battle.net Mobile Authenticator app was attached to the player’s account, and we have yet to find any situation where a Diablo III player’s account was accessed outside of “traditional” compromise methods (i.e. someone logging using an account’s login email and password).

    http://us.battle.net/d3/en/forum/topic/5568799631?page=2#32

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