Elite: Dangerous Developer Re-Asseses Its Refund Policy In Wake of Complaints
Yesterday, we reported that right ahead of the launch of the game, developers Frontier had dropped the single player offline mode from their upcoming space sim game, Elite: Dangerous; fans were understandably upset, and started demanding refunds– something that is somewhat difficult in context of Frontier’s refunds policy regarding the game as it stands now, where if you have ever played the game at all, you are not eligible for a refund.
Frontier did, however, say that they would continue to look into each case on an individual basis to determine if a refund was appropriate, but that was not enough for the fans. There was such an outcry that the developer has now gone ahead and re-opened requests regarding refunds that arose in the wake of this issue.
“We initially declined some people’s request for refund as our records showed they have already played Elite: Dangerous online,” Frontier’s David Braben wrote on the Frontier forum.
“After listening to many of the comments I received after my AMA here, we have since re-opened these requests and informed those people that we will be contacting them so that we can fully understand their individual situation before making a more informed decision.
“We will be contacting them each in the next few working days.”
Well, good on them for honoring their commitment to their customers and backers, I guess.