No Man’s Sky Refund Requests Apparently Being Honored By Sony And Amazon, Regardless of Play Time – Report

Looks like this game did something unprecedented, after all!

Posted By | On 29th, Aug. 2016 Under News | Follow This Author @Pramath1605


No Man's Sky

Never before has a game so hyped come crashing down as much and as fast as No Man’s Sky did. While we maintain that it was, ultimately, a flawed but fun game that space enthusiasts would probably end up appreciating, there is no denying that there are a plethora of features for the game that were promised to be in, but are missing in the final release- unlike the universe that it aims to portray, No Man’s Sky comes off as painfully limited next to its own ambition and promise.

That, plus its laundry list of errors and glitches on PS4 and PC, as well as a complete and total lack of communication on the game from Hello Games’ Sean Murray since a day after the game released, means that a lot of people who spent $60 on the title are feeling left betrayed, as if they were cheated out of their money. The situation here is a tad unprecedented- and it looks like PSN, and Amazon are all recognizing that to work outside of their usual boundaries, too.

Multiple users on Reddit and NeoGAF are reporting that all three of these outlets are honoring requests for refunds of the game regardless of the play time that players have logged into the game– general refund policies for digital games usually stipulate a maximum play time beyond which no refund requests are honored. It appears as though the game’s purported misleading advertising, as well as the whole host of errors that often make it outright unplayable, are enough for PSN, Steam, and Amazon to work with customers on this one.

Meanwhile, while PC players have also reported getting refunds, Steam are maintaining that there is no official change in policy on their end– they note that there are no exemptions in how refunds are working, so keep in mind, this is not official, nor is this guaranteed- just widespread enough that if you’ve logged in more than the minimum 2 hours, and had the game either not run for your properly, or felt dissatisfied with it, you can still, at least, attempt to request a refund. Sony and Amazon, meanwhile, have not made any official comments on the matter yet.

No Man’s Sky is available on PC and PS4.

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  • d0x360

    No they aren’t. Steam denied my refund request with 10 hours played. I bought it after launch but before we discovered it was missing 75% of the features. I requested a refund to steam wallet, listed my reasons and it was denied.

    They might MIGHT refund you but don’t think it’s a 100% done deal

    • chaz

      Well yeah, the article originally noted that Steam refunds aren’t a guarantee- but it’s since been updated to reflect that better, and basically put the focus on Amazon and Steam instead.

    • d0x360

      One way or another I’ll get my money back for no man’s sky even if it means selling my ps4. At least it has P.T on it.

    • Arch Stanton

      You get it back by not buying a console or ever using steam.
      Build your own PC with high end specks.

      You can build one today for the same price of a PS4 and it will have twice the power and not need an upgrade for at least two years.

      Then just buy, rent, borrow or get new games from your friends.
      You won’t be locked down with DRM, CODECS, LICENSES…

      Why people are suckered into consoles really confuses me.

    • TPoppaPuff

      @When did you try? This sounds like a very recent shift. Like, today, recent.

    • d0x360

      I tried 2 days before making my post which was 1 day before tons of articles about refunds started hitting every site.

      I figured they would make an exception since I have a massive steam library. I probably spend $100 a week (averaged over the year) so I’m an excellent customer who also never makes a stink AND I’ve been a steam member literary since day 1. I don’t return often either.

    • TPoppaPuff

      Have you tried since then? I would try making a big fuss now as things have clearly changed.

      I do understand the predicament you’re in and I would throw a fit. Maybe your situation will start getting noticed. Once the spotlight is shown on it, they may fold.

    • d0x360

      I have. I opened a support ticket with..well with support lol.

      Im hoping that all the negative attention causes valve to told under the pressure or put the pressure on hello games and get them to fold and allow refunds.

      I honestly don’t care how many hours someone’s played simply because all the stuff that sold most people on the game isn’t there and I know gamers don’t like being lied to, no consumer does.

  • TPoppaPuff

    Man I can’t wait to pick this game up for $20 a month and a half from now!

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  • Arch Stanton

    For anyone that was dumb enough to even have steam on their computer when it is 100% unnecessary to enjoy these games. YOU DESERVE WHAT YOU GET!


 

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