This is the infamous laptop issue.
Since The Division has launched, the game has had a number of problems crop up, but none have been more annoying than the activation bug that is in the very first safe house our agents find. After you go out on a couple of side missions, you are supposed to report into the safe house in order to talk to Faye Lau. While in this part of the game, you’re also supposed to get yourself officially activated as an agent of the Second Wave.
The problem, shortly after the launch of the game is that in order to do this, you were supposed to go over and interact with a laptop. The problem is that this is literally the way that everyone activates themselves. Since this is an online game, there were several people all trying to activate themselves at the same time and this caused an overload. That overload meant that there were times when people weren’t able to activate themselves and that was the only way they could go further into the game.
The problem was such a bummer that the Internet’s rage reached Ubisoft and the company managed to fix it rather quickly. On Thursday, the company issued a small patch that fixed the activation issue as well as some other problems that were affecting the game early on. Check out the complete patch notes for The Division below that were posted on Ubisoft’s forums. If you haven’t played the game yet check out our full review here.