Valve updates Steam Subscriber Agreement, adds no sue clause

Posted By | On 01st, Aug. 2012 Under News | Follow This Author @KartikMdgl

So now you cannot sue Valve, Sony or EA if they mess up and you somehow fall in deep trouble. Of course, you are given an option to not accept the agreement, but who can do that when Steam is such a vital service? Valve issued a statement regarding this change on the Steam website.

Supreme court recently passed a law where it was OK for companies to add such, what I believe, anti-consumer clauses to their subscriber agreements. So what Valve is doing is entirely in their right to do so, but is it morally right? It’s up to you to decide.

You can read the full thing below:

Every so often we need to update the Steam Subscriber Agreement (“SSA”) and Valve’s Privacy Policy. These documents are the terms to which you (and all Steam users) agreed when first creating an account. Whenever we need to make changes to these agreements we like to bring the changes to your attention and explain why they’re necessary. The next time you log in to Steam you’ll be asked to read and agree to the new terms.

This time around there are a number of changes reflected in both documents including the opening of a new Valve office in Luxembourg to better serve our EU customers and partners. If you live in the EU, your SSA will be with our Luxembourg subsidiary Valve S.a.r.l. and the SSA has been amended to reflect additional terms specific to our EU customers. We’ve added other terms related to the Steam Wallet and Steam trading to accommodate new features and capabilities of Steam.

We’re also introducing a new dispute resolution process that will benefit you and Valve. Recently, a number of companies have created similar provisions which have generated lots of discussion from customers and communities, and we’ve been following these discussions closely. On Steam, whenever a customer is unhappy with any transaction, our first goal is to resolve things as quickly as possible through the normal customer support process. However in those instances in which we can’t resolve a dispute, we’ve outlined a new required process whereby we agree to use arbitration or small claims court to resolve the dispute. In the arbitration process, Valve will reimburse your costs of the arbitration for claims under a certain amount. Reimbursement by Valve is provided regardless of the arbitrator’s decision, provided that the arbitrator does not determine the claim to be frivolous or the costs unreasonable.

Most significant to the new dispute resolution terms is that customers may now only bring individual claims, not class action claims. We considered this change very carefully. It’s clear to us that in some situations, class actions have real benefits to customers. In far too many cases however, class actions don’t provide any real benefit to users and instead impose unnecessary expense and delay, and are often designed to benefit the class action lawyers who craft and litigate these claims. Class actions like these do not benefit us or our communities. We think this new dispute resolution process is faster and better for you and Valve while avoiding unnecessary costs, and that it will therefore benefit the community as a whole.

Thanks for reading through our thoughts on these updates and for your continued use of Steam.

Outraged, or simply don’t have any issue with this? Tell us in the comments section below.

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  • john

    we should fight for basic consumer rights, especially for our kids who are the main targets and who may not know that they have been suckered
    seek government help to define fair trading regulation or else soon we would have created another ugly monster who screw us and we cannot do a thing about

    for example, i cant even refuse to accept the agreement because even to click on the “complain” hypertext ” on the user agreement. it would not let me do so unless i agree
    but when i click agree, the complain section disappeared – lots of carp and we are already being screwed

    once they become all powerful, all the games developers will be in deep shit and creativity and true entrepreneurship goes out the window

    and everyone will have to eat whatever shit they care to dish out

    everyone better off with xbox and consoles now, at least they still own their own games
    and more important, the xbox games works

  • Mark

    Valve is holding my games hostage. They change the rules and block me from playing existing games that I already have agreed to terms and signed Eula that represents $1000 investment on my computer… I have two children with the same games. If I refuse to accept this extortion, do I get a full refund for all three computers or do I have to go to court? What are my options? Do I extract Steams fake zip files and move some files around to get game functionality back then go to Walmart for all future purchase. What, you tell me, am I a lone stick in the mud? I challenge thee steam, oh great and powerful Oz. Pay no mo money to that bastard behind the curtain.

    My name is Mark and I approved this message

    • Mark

      skyrim @ bestbuy $59.95. screw steams weekly sale. I would rather pay full price and have the install media.


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