Ubisoft’s The Division is out now and given it’s online only game some players have faced a few issues with the game. In this article, we list some of the most common problems people have run into, as well as some suggested fixes. Please be advised that the following methods are to be used at the sole discretion of the platform owner. GamingBolt or its staff members take no responsibility for problems that may arise or issues that may occur from trying the below. Always remember that official support is always the best support.
Before we jump into the fixes please make sure you meet hardware requirements to run this game:
Minimum:
- Supported OS: Windows 7 SP1, Windows 8, Windows 8.1, Windows 10 (64bit versions)
- Processor: Intel Core i5 2400 @ 3.1 GHz or AMD FX 6100 @ 3.3 GHz
- RAM: 6GB
- Video Card: NVIDIA GeForce GTX 560 or AMD Radeon HD 7770 (2GB VRAM)
- DirectX: DirectX June 2010 Redistributable
- Sound: DirectX compatible sound card with latest drivers
- Hard Drive: 40 GB available space
- Peripherals: Keyboard, Mouse, Headset
- Multiplayer: Broadband connection with 512 kps upstream
Recommended:
- Processor: Intel Core i7-3770 @ 3.5 GHz or AMD FX-8350 @ 4.0 GHz
- RAM: 8GB
- Video Card: NVIDIA GeForce GTX 970 (4GB) or AMD Radeon R9 290 (4GB) or better
Mike Error:
This error pops up because the game is not able to access your profile. Simply try again to connect or reboot the game to resolve this error.
Delta 20000933 and Delta 20010159:
Servers are not up. Try a couple of times by logging in. It should go away automatically. It the problem persists then you should wait until the servers get back up.
Delta 20010186:
Something from your end is blocking the game’s connection to Ubisoft’s server. Disable them through your internet provider’s settings so that the connection goes through Ubisoft’s server.
ROMEO Error:
This is a server related issue. Try a couple of times by logging in. It should go away automatically.
Game doesn’t start
If The Division refuses to start up altogether, what you can do is right click on the game’s icon, select the Compatibility tab, select “Run this program in compatibility mode” and then choose Windows 7. Apply the settings and the game should run after that.
Game crashes on startup
If, after installation, you come across crashing issues while launching the game- game crashing back to desktop, black screen and the like- it’s probably a problem with your drivers. To fix this, all you need to do is install the latest drivers for your hardware.
Lag and frame-rate drops
If you face frame-rate drops or lag while playing The Division, here’s what you can do to fix the issue: go to the task manager and put the game on “high priotiy”, then disable v-sync. Go to Nvidia control Panel> Manage 3D settings and from here set the power management mode to “prefer maximum performance”.
Black screen error
Before fixing this error, make sure you have a backup of the configuration file.
Done?
Okay, here’s what you do:
- Open the File Location(C:\Users\yourusername\Documents\My Games\Tom Clancy’s The Division)
- Find GFXSettings.Rogue_x64.xml
- Right click -> edit
- Go to Resolution
- Change the custom height and width to your screen’s resolution
- Apply settings
Uplay Friend Invites Error:
If you encounter an error where you’re unable to receive friend invites via Uplay, all you have to do is restart the Uplay app.
Note: Given that the wide range of PC hardware out there, the fixes mentioned here may or may not work for you. But it’s worth giving them a shot since these have worked for players who own the PC version of The Division.