Major PS4 Bug Locks Out Digital Content, Prevents License Restoration, Several Accounts Affected

Sony support team says that there is no ETA on the fix.

Posted By | On 25th, Jul. 2014 Under News | Follow This Author @GamingBoltTweet

ps4 amd

GamingBolt’s reviews/previews contributor Philip Hartmeyer came across a very unusual bug when was he trying to review Oddworld: New ‘n’ Tasty! on the PlayStation 4. After downloading the game, Philip started the game and was unfortunately greeted with “Cannot start the application. (CE-34632-8)”. Usually this error is resolved by restoring the licenses but this time around restoring did not worked.

His network connection was fine and the secondary account on his PlayStation 4 had no such errors. In short, the primary account got affected. On calling PlayStation support, Philip was asked to do a full initialization of the console which meant that he had to delete his save files, games and apps. But that did not worked. The support staff finally told him that this is a known issue and there is no apparent fix for the same. The support staff also revealed that other user accounts have been affected too. Apparently this bug also affects all other applications like Netflix and Amazon Prime. In short, the user’s primary account on the PlayStation 4 is completely locked out.

After initialization, Philip downloaded all his stuff again but the issue persists. You can read more about this issue in a post he made on Neogaf. Sony pushed out a stability patch a couple of days ago but it seems that this issue went under the radar.

Thoughts? Let us know in the comments section below.

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  • Mike Allegretto

    my episode of robot chicken star wars episode 3 is hosed like this.

  • Guest

    Such typical Sony. They truly suck at their software and network.

    • d0x360

      Well by all means drive on over to Sony HQ and offer to do better.

  • therealbigrich

    More powerful than any other console that’s all that matters right?

    • d0x360

      Is it really necessary to bring fanboy crap into this. It benefits nobody.

    • therealbigrich

      Yeah that’s true it really doesn’t matter . hopefully Sony fixes it

  • d0x360

    This is an interesting bug. I’m very curious as to why its happening. The system has 2 checks before you can play a game and as long as it passes one of them you are good. It checks the serial number of the console and as long as it matches the serial that purchased the game it loads and If that fails it check your license on psn.

    There must be an error in the checksum that’s attached to the game on the console itself which causes it to fail both checks but the interesting question is why and how that checksum doesn’t match up with account records.

    Does anyone know how long this bug has been active? How long Sony has known about it? What percentage of users it effects and of those users how many digitally signed games or files refuse to launch?

  • lassenwolf

    I guess someone had to find something wrong with the #1 console system( I didn’t say handheld for you dummies that just can’t read and think)

  • Guest

    Several accounts affected? Where are the others because I’ve only seen one and is the one from: Philip Hartmeyer .

    • Philip Hartmeyer

      A Sony Account Rep told me over the phone that I wasn’t the only one, but I have no seen anyone else online post that they have had this issue.

  • JerkDaNERD7

    All companies go through these issues, it’s just a matter of how quick they fix it.

  • Brian


  • Ian Williams

    Points finger. hand over mouth, smirks then bursts out laughing lol Hahahahahaha

  • Guest

    PoS NOTwork alright. That’s Sony in a nutshell.

  • Ian Williams

    #greatnessstillawaits #ps4hasnogames

  • Porcu Peth

    Fake trollbait

    • Philip Hartmeyer

      Not at all, I can assure you.

  • Guest
  • Mark

    Guys chill, don’t troll. That sucks, full time, for anyone man. Honestly, that isn’t even funny to wish or make fun of someone’s games and services breaking. I have an Xbox but man up people. Sony should get on this pronto though.

  • Joe Bo

    Same here… And I’ve also posted over at Sony customer support forums.. LOTS 9f people are having this problem… All digital content has locked me out. Over $700 spent in games & DLC & services are currently useless…

  • OrphanNonFostered

    This happens to me all the god damn time. I get shut out of netflix and all my digital games. I really hope they fix it soon because there is literally nothing I can do when it happens.

  • Ottomaro Lopez

    I have this problem as of today. Any fixes?

  • Matt Montana

    i cant play any of the games i pre ordered its making e mad >:(


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