This is turning into a PR disaster.
Last week, GAME UK canceled multiple pre-orders for Fallout 4, including those made for the Pip Boy Edition. Some of these pre-orders had been made as far back as June, which was when the game was originally announced. However, citing issues with transactions going through with the payment method on record, quite a few customers got emails telling them that their orders were canceled.
They were not happy about this.
GAME has had a history of these kinds of issues- just this year, customers had problems with pre-orders for Metal gear Solid V: The Phantom Pain and Super Mario Maker, also two highly anticipated games. In those situations, GAME washed its hands off of the responsibility, blaming the banks and payment vendors like PayPal.
In this case, however, GAME is confirming that it is getting in touch with all customers who pre-ordered the Pip-Boy edition, and says it has enough stock to fulfill those original orders. Speaking on Facebook, GAME said, “We would ask that if you have not been able to replace your order by phone yet, don’t worry your order is still reserved and being held for you in our distribution centre. We want to assure you that we are working through your requests and will get to your order as soon as we possibly can to ensure you receive your Fallout 4 Pip-Boy Edition.”
In a statement to GameSpot, the retailer said its customer service team has been “working hard to contact all impacted customers to ensure that as many orders as possible are fulfilled for launch day.”
“At every stage, we have reassured our customers that their Pip-Boys have been reserved for them … Each customer has been, or will be, contacted individually to reprocess their order and we have extended the opening hours of our distribution centre and customer services to facilitate this.
“We have endeavoured to deliver all pre-orders in time for launch day. Getting in touch with customers individually takes time, and due to us being unable to outreach to some customers just yet, there will be a short delay for a few of them but they will still receive their order should they still wish.”
Hopefully they resolve these issues soon- in the meanwhile, I recommend you guys stick to Amazon for pre-orders if you are in the UK- GAME has proven itself unreliable multiple times now.