GAME Messes Up Metal Gear Solid 5: The Phantom Pain Pre-Orders

UK retailer incorrectly charges customers, and confusion ensues.

Posted By | On 27th, Aug. 2015

metal gear solid 5 the phantom pain

With any launch of this magnitude, minor screw ups are bound to happen, and that is exactly what happened with UK retailer GAME. Earlier today, reports began to crop up that GAME had canceled hundreds of pre-orders for the Limited Edition of Metal Gear Solid V: The Phantom Pain, which caused a bit of a furore. However, in a statement released to Gamespot, GAME clarified the situation, stating that 370 pre-orders for the standard edition of the game had been incorrectly processed and charged as the Limited Edition, leading to cancelations.

“Regrettably, due to a technical issue with our computer systems, 370 customers who pre-ordered the Metal Gear Solid V standard edition have had their orders incorrectly charged,” a spokesperson said.

“Our customer service and store teams are currently working to contact all those impacted and refund any over payment. We apologize for any inconvenience caused.”

It sucks for the players who had pre-ordered the game, and now may have to wait a while after the launch day before they can get their hands on it.

Metal Gear Solid V: The Phantom Pain launches September 1 on Xbox 360, Xbox One, PS3, PS4, and PC.


Amazing Articles You Might Want To Check Out!

Share Your Thoughts Below  (Always follow our comments policy!)



Keep On Reading!

7 Years Later, Dishonored 2 is Still a Stealth Masterpiece

7 Years Later, Dishonored 2 is Still a Stealth Masterpiece

We revisit Arkane’s classic and outline what still makes it so unique.

GTA 6 Needs These 15 Unique Gameplay Features to Make It Truly Stand Out From the Competition

GTA 6 Needs These 15 Unique Gameplay Features to Make It Truly Stand Out From the Competition

GTA 6 is expected to deliver a new benchmark for the games industry, but what exactly does it need to truly de...

10 Things That We Loved About STALKER 2, 5 That We Hated

10 Things That We Loved About STALKER 2, 5 That We Hated

GSC Game World's shooter has a lot going on, and though there's plenty of it that we love, some things don't q...

Warhammer 40,000: Space Marine 2 is Adding PS5 Pro Support

Warhammer 40,000: Space Marine 2 is Adding PS5 Pro Support

The game now runs at an upscaled 4K and 60 FPS and uses PSSR to reach said resolution in both Performance and ...

Warhammer 40,000: Space Marine 2 Patch 5 Will Add New Operation, Cosmetics, and More

Warhammer 40,000: Space Marine 2 Patch 5 Will Add New Operation, Cosmetics, and More

The shooter's next major patch is set to arrive in the first half of December, and Focus Entertainment has she...

Warhammer 40,000: Space Marine 2 Crosses 5 Million Players

Warhammer 40,000: Space Marine 2 Crosses 5 Million Players

Saber Interactive's acclaimed third-person action game continues to attract players at a steady clip, having c...