No Man’s Sky Player Issues Highlight Sony’s Flawed PS4 Refund Policy

Refunding? Prepare for a litany of issues.

Posted By | On 20th, Aug. 2016 Under News

No Man's Sky

If you picked up No Man’s Sky on Steam and faced the numerous issues that other players did at launch, then you were probably able to secure a refund from Valve fairly quickly. That’s how the service’s policy works, if you’ve owned the game for 14 days and played less than two hours of course.

However, that’s not quite possible on the PlayStation 4. When No Man’s Sky launched, players were looking for refunds on the PS4 version for a number of reasons whether it’s motion sickness, crashes or just the game not living up to the hype. However, the PlayStation Store’s refund policy only offers refunds within 14 days of purchasing the game if you haven’t downloaded or steamed it. The only other way to secure a refund is if the content is “faulty”.

Numerous players wrote into Eurogamer and the reality is even weirder than you’d think. There are players who would like to return the game but would then be barred from EVER playing it again in the future. There are also the responses from Sony support staff telling players that multiplayer was never advertised (despite it being mentioned on the box) or simply responses declining refunds.

Even weirder? Sony noted its refund policy which states, “Players are entitled to receive refunds in line with the published refund policy on In instances where players receive a refund, they will of course be able to re-purchase the game at later date and play.”

That’s clearly not happening though based on several feedback responses. What are your thoughts on the whole ordeal? Let us know in the comments.

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  • Daniel evans

    consoles really need to start thinking about allowing refunds in the same way that steam allows them. i “used” to be a pc gamer and the refunds on steam were fantastic. most importantly they were a sure way not to get ripped off on dodgy software.

    it shouldnt even matter what the reason is. if somebody downloads a £45.00 game and it sucks then they absolutely should be allowed to get a refund. nobody should have to live with the loss of £45.00 on software they are not happy with.


    • Ivan Johnson

      Most retail stores dont allow refunds on games why should digital media. Maybe steam is the reason why theres tons of pirated pc games out there. If the game is damaged or something is a different story. Like wouldnt install because of a corrupted file at download. Thats deserves a refund. But not because they didnt like it or not what they expected. Or even if its buggy. Thats on the developers not the company that sells the media.

    • Psionicinversion

      steam reduced piracy rates actually because it brought in a simple drm system that gave publishers piece of mind with out the headache securerom/safedisc rubbish that gamers got sick of

    • Ivan Johnson

      At my job a guy tried to return a movie because his kids didnt understand it. Lol i think ice age or something.

  • Nintengods
    • kee1haul

      gets me every time

    • Psionicinversion


  • One The One

    “This is for the players”.

  • Mr Xrat

    Xgimp scum might want to look at their own refund policy too.

    • Nintengods

      Crying and screaming about the xgimps when everyone else is making fun of the $onygimps

      Delicious. Makes the NX running a train on the Neo all the more sweeter

    • Psionicinversion

      thats about right from you, deflection of the main problem.

    • Mateus
  • trollkiller1

    wish i’d bought disk so at least i could trade it in


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