Sony Refuses to Offer Refund for PlayStation Game Purchased by Hacker

That’s not #4ThePlayers at all, Sony.

Posted By | On 17th, Dec. 2014 Under News | Follow This Author @Pramath1605


Sony is no stranger to having its online and network services consistently hampered in some way or the other- whether it is a large scale hack, or a DDoS attack, it happens all too frequently for Sony.

With so much experience with these hacks, you would think Sony would be better at handling the fallout of hacks for individual customer accounts, and the like.

As it turns out, they are not, since it appears they have went ahead and denied a refund to a customer whose account saw a game purchased fraudulently by a hacker.

A long story short, Sony emailed the user, Pockets, about a purchase that had occurred on his account that seemed suspicious; it was for the PS3 version of Shadow of Mordor (Pockets does not own a PS3), made on a console with a serial number Sony admitted is not registered to Pockets. Sony acknowledged that the game had been purchased by a hacker, and that Pockets had not paid for it- and then they proceeded to not refund him the money.

Their reasoning is shocking and it would be laughable if it wasn’t so anti consumer:

“In relation to the transactions you recently flagged as unauthorised, our investigation concluded that the serial number of the console on which these transactions were made does not match the serial number of the console you provided to us on your original call. Regrettably, as stated in the PlayStation Network Terms of Service, we are unable to offer a refund for purchases made on PlayStation Store unless the content is found to be defective. We have taken the appropriate action against the console which made the purchase but unfortunately we cannot share the details of this console with you for security purposes.”


So… wow, just… wow.

Guys, I wouldn’t put my credit card (or even money in my wallet) on my PSN account if I were you.

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  • Psionicinversion

    Yeah that happened to me, someone gained access to my account and purchased a game on it. I didnt download it or anything took them 1 or 2 weeks to come back with a no…. there a pathetically crap company and deserve to go down hill.

    PS4 first console ive owned since N64 so looking about 20 years, have account details stored on multiple online sites no problems with this stuff in 10-15 years especially seeing as i can tell if an e-mail is phishing for info so i just delete it, PSN 1 1/2 months and that happened. Anyone who believes there upgrading there network security is a fool. dont store any of your information on there

    • Vance

      damn. this sucks.

  • This happened to 2 people i know on xbox 360 a few years ago. One was drained of £60 and Microsoft did nothing about the £60, that had to be got back through the bank. Microsoft then held the account for 6 months in an investigation. Then gave it back and 9 months free. Honestly it looks like neither company handles this issue any differently. If the money is spent by a hacker they still wont give it back.

    • Vance

      well at least they got their money back PLUS 9 months free of xbl service.
      anyway, I can bet it’s an EA game….fifa?

    • d0x360

      The difference is the Xbox system allowa you to buy content on any console regardless of if its yours or not but the person can’t access that content with your login info. On a Sony system that content doesn’t check if its authorized it will work regardless of account info on whatever PlayStation it was bought on. So to call ms and say the charge is fraud isn’t the way to go because they have no way of knowing since the user used your login info. This has more benefits than the Sony system but it has one flaw as your friends found out.

      Anytime your credit card info is used without permission you ahoips notify the service it was used on but don’t expect a refund. The refund process is done via your bank through a charge back.

      Why? There is no way for Sony, Microsoft or anyone to really know if it was fraud or just buyer remorse. When you initiate a charge back the backs insurance returns your funds then as was the case with your friend an investigation is opened and the account is frozen. The reason it can take many weeks to months is because its not just Microsoft or Sony investigating. Its also multiple banks and insurance companies as well as the government. Communication between them can at times be slow especially the banks and insurance. They don’t want to give the money back so they wait and watch spending habits to build a deeper profile then report back to say Microsoft or Sony at which point the account is reopened. Luckily Microsoft gives you free time on xbl to make up for the delay unfortunately Sony does not, at least not yet

    • Psionicinversion

      with sony they were adamant about not giving me my money back and had to argue my point for ages until he decided to elevate to someone else. I said ill just phone up my credit card company and theyll give me the money back, response was then youll be in arrears and your account will be blocked. they suck so badly. £40 for TLOU:R which ive played 2 hours of in the last few months, yeah i really wanted to buy that game!!!

      Oh and i also said to him why would i buy it on digital cus 1. its a rip off and 2. i cant sell it after im done with it so your digital doesnt interest me. Still nothing, asshats. Think they wanted more sales for the failure that tlou is

    • Starman

      Knock it off bro , MS has nothing to do with this …

  • Vance

    I would think after the hack couple years ago no one in their right minds would be having their credit card/bank info on psn. I thought this is why on amazon the psn cards were so popular.

    • jayflow

      Exactly! Doesn’t make sense to have your credit card/bank info on PSN at all. Especially since you can load your psn wallet with money from paypal/psn cards. Actually I don’t have my credit card/bank account on Live either. Just safer to purchase cards.


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