Xbox One: List of Errors & Fixes, Update Issues, Install Times, Bricking & Green Screen

A complete guide for your Xbox One.

Posted By | On 22nd, Nov. 2013 Under Article, Video Game Tips | Follow This Author @GamingBoltTweet


This is a complete guide for the Xbox One. Just like with every other consumer electronic products, Microsoft’s Xbox One is also facing a few errors and issues. In this guide you will be able to find the list of errors and fixes, upgrading your HDD, disc drive issues, Xbox One bricking, Xbox One does not start/boot/hangs, Xbox One Green signal of death, Kinect not working, Xbox One getting hanged, slow install times of games, switching cross game party system, Ban after using Emergency offline update, getting Xbox One MAC address, ban after Emergency offline update [EOU], slow & laggy UI, controller disconnection issue and more.

Please be advised that the following methods are to be used at the sole discretion of the platform owner. GamingBolt or its staff members take no responsibility for problems that may arise or issues that may occur from trying the below. Always remember that official support is always the best support.

How to replace or upgrade your Xbox One hard drive: [Warning: You will be voiding your warranty since Microsoft does not officially supports replacing the hard drive yet]

You need to make sure that the your hard drive fulfills the following specifications [credit Ifixit Xbox One Tear down]:

  • Standard 2.5 inch
  • SATA II drive
  • 5400 RPM

Once you have the desired hard disk, it’s time to replace it with the one inside the box. The video guide below will show you how it needs to be done.

Error Codes:

Error Code 8b050033: Update not available.

This code indicates that the Xbox One needs an update but it is not currently available. This is mostly a server issues and your best bet is to try again later.

Error Code E101 xxxxxxxx xxxxxxxx: Emergency Offline Update Issue

This happens when there was an error when you tried to perform an  emergency offline update. You need to contact your local Xbox Support for this issue.

Error Code E100 xxxxxxxx xxxxxxxx: Hardware Issue

Your Xbox One hardware has been damaged while updating. You would need to submit your console for repair. Contact your local Xbox Support for this issue.

This error might also cause your Xbox One to get bricked.

Error Codes 80072xxx, 87ddxxxx, 8007019x, 8019019x: Network Issues

You need to check your internet connection for this error. If you are using a wireless connection, check if the connection is alright. If that does not work you need to have a wired connection. Even if this method does not work, you then need to select ‘Start Update’ again, if you see the error again, press the Xbox button on the front of the console for 5 seconds. The console will shut down.  Unplug the power cord for 30 seconds. This will reset the console’s cache. Turn up your Xbox One again and select ‘Start Update’. If this does not work you need to contact your local Xbox support.

Error Code E203 xxxxxxxx xxxxxxxx

There are no details on this error. Your best course of action is to contact your local Xbox support.

Error Code E200 00000116 00000000

This might happen after you are done installing the game. You might need to uninstall the game and turn off the router. Install the game and turn on the router and try again.

Error Code 8000001f

This error pops up when Xbox One SmartGlass on Android won’t connect. You might need to connect both devices on the same network.

Error Code 0x87DD0006

This error is due to sign in issues. This error might resolve on its own as it seems to be related to the Xbox Live servers.

Problem while updating the Xbox One:

Some users might face issues while updating the Xbox One. Following the steps below might help you out:

  • Check your network connection
  • If that is okay, you need to press the Xbox button on the front of the console for 5 seconds.
  • This will make sure the console shuts down.
  • Then unplug the power cord for 30 seconds. This will reset the console’s cache.
  • Turn up your Xbox One again and select ‘Start Update’.
  • If these steps fail you need to contact support

Disc Drive Issues:

Positioning your Xbox One vertically is not the correct way. You need to place it horizontally. Placing it vertically may damage its Disc Drive.  If you have already damaged your Xbox One’s disc drive then we suggest contacting your local Xbox One support.

Slow Install Times For Games:

If your Xbox One games are taking a lot of time to install then you need to be patient. Don’t remove the disc and instead stop the install first. After stopping the install, remove the disc, shut down your Xbox One completely, unplug the console. This will make sure that the console’s cache is cleared. Turn on the console and try installing the disc again.

Here is another method for game installs stuck at 0%:

  • Go to settings and reset your Xbox One to default factory settings.
  • Make sure the game disc is not inserted.
  • Once the console resets everything, disconnect your internet.
  • Insert the game and now it should start installing.

Hanging Load Screen:

This is a normal loading screen but it some cases the screen may remain there forever. You need to be patient as the Xbox One is still working.

Kinect not working:

  • Try unplugging the power cord.
  • With the Kinect plugged in, re-plug the power and turn on the console. If the Kinect is still not detected,
  • You should see “Kinect is unplugged” at the top right corner on the Home screen.
  • Try clicking on “What else does Kinect see.”

If it still does not work, you need to check out with support.

How do I find the MAC address of the Xbox One:

  • To get your MAC address so you can get online and set up your Xbox One.
  • Let the set up fail, then use the troubleshooter.
  • It’ll show you the MAC address.

 Xbox One reboots/restarts:

Certain players might experience Xbox One restarting when playing a game.

  • Unplug your console
  • Restart console
  • Insert game disc
  • Try playing again.

If issue persists please contact Xbox support.

Cross Game Party System is off by default, here is how you can switched it on:

The Xbox One controller may not be turned on after initial update:

Switch off the Xbox One and turn it on.

Ban after using Emergency offline update:

The emergency offline update is not ready yet. If you install it by mistake your Xbox One might get banned. Hopefully Microsoft will fix it soon. Unfortunately, a user got banned and has shared his experience below.

Xbox One Dashboard Tiles Images Not Loading:

It might happen that the images on Xbox One’s Dashboard Tiles won’t load. In order to fix the issue, follow the steps below:

  • Open Internet Explorer on Xbox One
  • Open your Internet Service Provider’s Hub Page and follow the instructions
  • Sign into your ISP account
  • Reboot your Xbox One
  • Things will load fine now

Note: This works with British Telecom in UK. And this solution may or may not vary for different Internet Service Providers.

Green Screen of Death

Many users are reporting that they are getting a ‘Green screen of death’ wherein the Xbox One just hangs on the screen with its logo.  Some users have escaped by simply switching off the consoles off and then turning it on. Unfortunately there is no official word from Microsoft on this. However there are a couple of things you can consider in order to avoid this:

  1. Use a wired connection
  2. Be patient and check whether the Xbox One is active. The Kinect sensor is a good indication for this.
  3. Even if you get passed the Green screen of death and the update stalls, do not shut down your Xbox One. This will prevent bricking of the console.
  4. If you see no activity on Kinect or Xbox One, it means that it is bad console and you should check out with support.

Xbox One controller disconnection issues:

For users facing frequent Xbox One controller disconnection issues, follow the steps below:

  • Power off the Xbox One (Power Saving Mode).
  • Plug in controller via USB cable.
  • Unplug the Kinect cable from the console.
  • Plug Kinect cable back into console.
  • Power on console.
  • Run the Kinect Setup.
  • The issue should now be fixed.

Xbox One Slow/Laggy UI:

This happens due to a memory dump issue. You can temporary fix it by holding the power button for 10 seconds.

This guide was last updated on 31st December 2013.

Note: This guide will updated once we have more information.


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  • bc

    what do i do if my console is bricked

    • GamingBolt

      Best course of action is contacting Xbox One support.

  • Chris Marsden

    I’m getting a green tinge to the TV picture from my TV source. Seem to remember something like this when video recorders came out as an anti copying measure? Assume its the source rather than the xbox?? Frustrating though

  • Md

    Screen is frozen on “what do you want to turn off screen” controller won’t work on voice command.. After you manually power it off to see if it wld fix it… When it turns back on same screen still pops up and totally frozen… I’ve been a loyal xbox person for many yrs and this is the biggest piece of junk.. The downloading on this is super slow.. I’ll take back my 360…

  • darkness

    What do I do when it doesn’t allow ne to connect to the party. When I am in the party my friend can’t turn on party chat and vice versa.

  • Al

    xbox one loses television signal and screen hangs when tv is on and at times goes to black

  • Mikel

    what does bricked mean

    • Bob

      It’s like being stoned but harder.

  • Rrod5054

    I have “Instant On” selected with the right check marks, but my xbox still doesn’t turn on when I say “Xbox on”. What things could I try to do to fix the problem?

    • Luos Deifidom

      Are voice controls working for you at all, if not you maybe in an un supported country (future update) try changing to another country, it worked for me

    • Rrod5054

      Everything else does work. That’s the only thing that doesn’t work.

  • Mike Greenway

    My Xbox through my ex-wife out the 3rd floor window. Who do I thank at MS? Now you make one up.

  • bryan

    after my xbox one boots up, it freezes on main screen and doesn’t sign in. also, the Kinect doesn’t turn on. thoughts on how to fix ?

    • liam

      same here

  • Ryan

    my xbox one keeps stalling at 79% on its first update after buying it. Ive tried it on three different internet connections and it gets to 79% on all of them and just stops and says there was a problem.

  • Lynden

    On my xbox one when I’m installing both game and update the disc stops some times is this normal I tried to install the game without installing both a the same time and the disc did not stop once.

  • justcause123

    my xbox one wont go back to the dashboard or anything when i push the middle button on the controller. it just stays on whatever screen its one. like if im playing a game and im at the main menu i try to go to the dashboard and it doesnt do anything at all. does anyone know whats going on? anyone have the same problem?

  • Gareth Davies

    My son has an X box one and it’s come up with a black screen and a green square in the corner. What does that mean?

  • Bhagat Hosanee

    100% download of NBA16, yet still informing me ” just getting your game ready”.


 

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