Nintendo Being Sued in Europe Over eShop Refunds Policy

Nintendo, on the other hand, is arguing that it doesn’t need to provide said refunds.

Posted By | On 19th, Dec. 2018

nintendo new logo

While Microsoft and Steam have worked to institute refund policies for their digital stores, Sony and Nintendo have steadfastly refused to do so. And much like Sony, Nintendo is now finding itself in trouble in Europe over said refusal, where it is potentially in circumvention of consumer protection laws.

According to Nordish site PressFire, the Norwegian Consumer Council has reported Nintendo to German authorities (Germany being where Nintendo of Europe is based) over Nintendo’s refunds policy for digital pre-orders—in that there is a no-refunds policy for digital pre-orders.

The NCC feels that this is a violation of the customer’s rights. Nintendo disagrees, and cites article 16 of European Consumer Law Directive 2011/83. Specifically, Nintendo says that a refund is unnecessary if “the performance has begun with the consumer’s prior express consent, and with the acknowledgement that he will lose his right of withdrawal once the contract has been fully performed by the trader”.

The official legal proceedings are expected to start soon, and it remains to be seen how this goes down in court. However, personally, I hope Nintendo is forced to change its refund policies, and come more in line with what Valve and Microsoft already offer.


Amazing Articles You Might Want To Check Out!



Share Your Thoughts Below  (Always follow our comments policy!)



Keep On Reading!

Skull and Bones Leak Details Progression, Combat, Open World, and More

Skull and Bones Leak Details Progression, Combat, Open World, and More

Ubisoft's relentlessly delayed and rebooted open world pirate adventure is apparently in "a decent spot" where...

eFootball PC Requirements Revealed

eFootball PC Requirements Revealed

Minimum and recommended system requirements for eFootball on PC are both quite modest.

Death’s Gambit: Afterlife Releases September 30th on PC and Switch

Death’s Gambit: Afterlife Releases September 30th on PC and Switch

The free expansion adds six new bosses, multiple new weapons, ten new levels and new endings on top of numerou...

Rainbow Six Extraction Trailer Showcases Doc’s Healing Abilities

Rainbow Six Extraction Trailer Showcases Doc’s Healing Abilities

Armed with a Stim Pistol, Doc can heal allies from a distance. Any downed teammates can also be brought back i...

Sherlock Holmes: Chapter One Launches November 16th for Xbox Series X/S, PS5 and PC

Sherlock Holmes: Chapter One Launches November 16th for Xbox Series X/S, PS5 and PC

New gameplay deep dive showcases exploration, investigation mechanics and combat, including using the environm...

Valheim – Hearth and Home Update is Out Now, Trailer Teases New Threat

Valheim – Hearth and Home Update is Out Now, Trailer Teases New Threat

New weapons and items, the ability to name tamed pets, an Obliterator for destroying unwanted items, and much ...