Sony has enacted a new refund policy for PlayStation Network.
Sony has finally enabled a feature on the PlayStation Network that the likes of Steam and Xbox Live have boasted for a while, and which fans and consumers have been demanding for plenty of time now. Refunds – in limited capacity – are now allowed on the PlayStation Store, and Sony has given the full lowdown on how the process works.
You essentially have fourteen days to request a refund on digital purchases, which includes pretty much everything- full games, downloadable content, themes, avatars, and season passes. Within a fourteen day period, you can request the amount to be refunded to your PlayStation Wallet. However, there is a caveat. “If you started to download or stream the purchased content you are not eligible for a refund unless the content is faulty,” says Sony. What exactly they mean by “faulty” content is anyone’s best guess, but we’re assuming games that are broken at launch – a la Fallout 76 or Anthem – would qualify.
For pre-orders, you can request a refund at any time before the game’s release (which means the fourteen day limit doesn’t apply), however in such cases, to request a refund, you have to contact support, rather than having the process be automated like it is in competing storefronts (it’s a start, I guess). Sony is also allowing refunds for purchase of subscriptions for services such as PS Plus and PS Now within seven days of purchase. Although, Sony says, “the refund amount may be reduced to reflect any use of the subscription, such as playing online, downloading monthly games, using cloud storage, etc.”
Meanwhile, there will be no refunds for paying to have your PSN user id changed (whenever that ends up actually being added as a feature, that is).