This week saw the launch of next generation consoles from both Sony and Microsoft. The latter launched both the Xbox Series X and Xbox Series S on the market last Tuesday. It’s an exciting time for those who managed to snag these, but as many know (or should know, at least), there is always a degree of a gamble with any consumer product with the first batch of units that there could be problems. For instance, it seems with the Xbox Series X, some launch unit woes have seen weird oddities with the disc drive.
As initially reported by Polygon, several users have noted their new Series X consoles are having some kind of problem that seems to stem from the disc drive. Some will simply not recognize any discs, while others will make large clicking noises either when trying to insert a disc or just at random as it runs a game. It’s unclear what the issue is just yet, and one of the videos at the Polygon link is actually a Series S making that same clicking noise despite not having a disc drive. We’ll add a couple below just to give you an idea.
Now before you early adopters start looking at your new box in a panic and before you console warriors get your shields out, it’s not that uncommon at all for any first generation launch unit to have some kinks. There is no indication, at least as of now, this is some widespread issue in the same way the dreaded red ring of death was for the 360 years ago. I have a Xbox Series X that has been functioning fine since launch, for instance. Microsoft has also been open with their support line and website, which we’ll provide a link to below.
My new @Xbox has now turned into a mechanic machine gun or a metronome.. great start to next gen! Never had any issues with Xbox at all before.. @XboxSupport pic.twitter.com/N85LjyHn0b
— Ryan (@RWillows) November 10, 2020
I have an even worse problem 🙁 What would be the best way to get a replacement pic.twitter.com/546UloBRkr
— drknickel (@drknickel) November 11, 2020
Or visit https://t.co/nshveQovsK for troubleshooting tips and to engage with our support team.
— Xbox Support (@XboxSupport) November 11, 2020
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