Uplay Plus, Ubisoft’s premium subscription service for PC titles, has gone live worldwide. However, it’s suffering from a myriad of issues. Along with links to the service being effectively dead, the company reports that it’s facing heavy loads at the moment. Its teams are currently investigating the same.
However, another issue seems to be that some users are being charged for the first month despite it being a free trial. Though the official support page notes that a payment method is added to “prevent interruption of service after the free trial”. So it should only charge users after the free trial is over i.e. in October.
Despite this, some users reporting being charged all the same. The publisher is investigating this issue as well. It may take some time to iron out all the issues so you might want to hold off on accessing Uplay Plus until then. Stay tuned for more details on the same in the coming days.
Hey thanks for the report. Our teams are investigating this with priority. Apologies for the inconvenience caused. – Gumdrops
— Ubisoft Support (@UbisoftSupport) September 3, 2019
Hey thanks for the report! Our site is under heavy load at the moment, our team is looking in to it but I'd recommend trying again shortly. Apologies for the inconvenience. – Gumdrops
— Ubisoft Support (@UbisoftSupport) September 3, 2019
Payment will be taken at the start of the second month of your subscription, the first month is a free trial.
— Ubisoft Support (@UbisoftSupport) September 3, 2019
