Destiny 2 Cancelled Pre-Orders That Received Beta Codes Charged by Best Buy

Consumers charged after beta codes are fulfilled as per retailer.

Posted By | On 21st, Jul. 2017 Under News


Destiny 2_03

If you pre-ordered Bungie’s Destiny 2 from Best Buy, claimed the early access beta code that followed and were then charged after cancelling the pre-order, that’s pretty much normal. At least, according to Best Buy.

Some users have asked Best Buy about this on Twitter but a more detailed response was provided in an older forum post from several months ago. Apparently this isn’t a new thing for the US retailer as it stated that, “Because you cancelled your order after your digital Beta code had already been fulfilled, which can’t be returned or deactivated, the system automatically charged you its value in accordance with our policies.

“I do apologize for any disappointment this may cause, but because we cannot return or deactivate the digital code you were already provided we’ll not be able to provide you with a refund for its value. “

Though this practice may be disadvantageous to those who were dissatisfied with the Destiny 2 beta and wanted to cancel their pre-order, it does make sense in the long run. If an individual were to pre-order multiple copies of the game for the early access beta codes and then distribute them, perhaps even re-sell them, before cancelling pre-orders, it could be a major problem for the retailer.

Destiny 2’s PS4 and Xbox One beta will be going open for all players at 10 AM PST, July 21st. The PC beta goes live in late August with the full game out for consoles on September 6th and for PC on October 24th.


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  • Fweds

    I thought the cancellations were going to be from disgruntled PS Protato owner’s.

  • MTS Rider

    Good find and article on a despicable business practice. If you are a victim of this, please read the entire thread. It is possible to get a refund, but it may require a combination of posting in the thread and calling customer service. I will not buy from Best Buy after reading the entire thread. Considering that the vocal minority are the ones getting refunds I bet that more than half of victims ignore the charge or don’t even realize there was a fee. I don’t agree with you that this is an OK practice. Is Best Buy charged for the keys? No, because the pre-orders don’t cost $20 more that off-the -shelf.

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