PlayStation Stars Loyalty Program’s Top Reward is Improved Customer Service, Angers Japanese Gamers

With the loyalty program's Japanese launch, gamers in the country are unhappy that customer service is a high-tiered reward rather than a baseline expectation.

Posted By | On 30th, Sep. 2022

PlayStation Stars

Sony’s new loyalty program—PlayStation Stars—is slated for a western release in October and has already been launched in Japan. However, Japanese gamers have already started voicing their criticism over one of the rewards that are part of the program. One of the highest tiered rewards in the program is better customer service.

PlayStation Stars essentially has four tiers. All players start at tier 1, and go up the tier over time by buying and playing games, and earning trophies. The fourth tier, which needs players to buy four full-priced games on the PS Store and earn 128 rare trophies to reach, rewards players with priority customer support.

Japanese players took to Twitter to criticise this fact, stating that customer care shouldn’t be something that has to be earned. Several Japanese players have taken to Twitter after Automaton revealed the tier 4 reward on Twitter.

Sony is yet to make a statement on these criticisms, and hasn’t yet revealed the rewards details for PlayStation Stars’ western release.


Amazing Articles You Might Want To Check Out!



Share Your Thoughts Below  (Always follow our comments policy!)



Keep On Reading!

13 Sentinels: Aegis Rim Crosses 800,000 Shipments and Digital Sales

13 Sentinels: Aegis Rim Crosses 800,000 Shipments and Digital Sales

The sci-fi adventure/strategy game celebrates a new milestone on its third anniversary. It's available for PS4...

Forspoken – Deep Dive Special Episode 1 Announced for December 1st

Forspoken – Deep Dive Special Episode 1 Announced for December 1st

The team at Luminous Productions will discuss the action RPG in great detail and answer questions received fro...

Future DC Titles Will be Connected to DCU Movies

Future DC Titles Will be Connected to DCU Movies

James Gunn, who was recently appointed as co-CEO of DC Studios, confirms that future games based on DC propert...

Marvel’s Spider-Man 2 – Venom Actor Might be Hinting at an Imminent Update

Marvel’s Spider-Man 2 – Venom Actor Might be Hinting at an Imminent Update

Actor Tony Todd, who will play Venom in the superhero title, seems to be hinting at new news dropping for the ...

FIFA 23 and Call of Duty: Modern Warfare 2 Retake Top 2 Charts in Weekly Retail UK Charts

FIFA 23 and Call of Duty: Modern Warfare 2 Retake Top 2 Charts in Weekly Retail UK Charts

Black Friday discounts saw a number of other games seeing increased sales as well, including the likes of Mari...

Warhammer 40,000: Darktide’s Remaining Crafting Features Will Roll Out in December

Warhammer 40,000: Darktide’s Remaining Crafting Features Will Roll Out in December

The developer will "gradually be rolling out" the rest of the features throughout December, and build on them ...