Despite some consumers questioning these claims.
Did you happen to purchase Media Molecule’s critically acclaimed Tearaway for the PS Vita from online retail Zavvi and pick up a free handheld by mistake? Well great news! You’re obligated to return the handheld or face legal action according to a legal letter sent by the retailer to consumers. This happened when consumers purchased the game and purchased the bundle which contains both the game and the Vita.
Zavvi’s letter reads, “We are very sorry to inform you that due to an error in our warehouse we have dispatched the incorrect product. We are contacting you in order for us to arrange a collection of the incorrect item which is on the way to you. If possible, please keep the parcel in its original packaging ready to hand back to the courier.”
Some users aren’t buying it though and questioning Zavvi’s threats. According to one user, “The Distance Selling Regulations are very clear on this. If you’ve been sent unsolicited goods, you are entitled to treat them as an unconditional gift and do with them as you choose. You are not required to keep them for any amount of time and you are certainly not required to pay for them. Any attempt to demand payment (by threatening means or otherwise) is unlawful.”