343 Industries GM Bonnie Ross promised to “make this right”.
343 Industries’ Halo: The Master Chief Collection has been out for a few weeks now but after a few patches, it’s still suffering from bugs and matchmaking issues in the multiplayer. Though the developer has been stern in its apologies to fans, the problems seemingly continue to mount. General manager Bonnie Ross has now come forward to offer her sincerest apologies and says that the developer is working to fix all existing issues.
“We have not delivered the experience you deserve. I personally apologize for this on behalf of us all at 343 Industries. Our team is committed to working around the clock until these issues are resolved. While our team works on continual improvements and towards solutions, my commitment to you is that we will take care of all owners of Halo: The Master Chief Collection. Our primary and continued focus is first on fixing the issues at hand. Once we’ve done that, we will detail how we will make this right with our fans.”
It seems that the team “encountered unexpected issues” with the matchmaking – issues that apparently weren’t present during QA testing.
“Within 343 Industries and Xbox, I can assure you that resolving these issues is our #1 priority. We continue to partner with the Xbox platform team to analyze all data to make ongoing server-side adjustments to continually improve the matchmaking experience.
“Know that we’re trying to be as nimble as possible to put fixes in place. We are planning multiple server-side tweaks and game content updates over the coming weeks. Please accept my heartfelt apologies for the delay and for the negative aspects of your experience to date. We’re doing everything in our power to resolve it as quickly as possible.”
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