They’re working on it.
After almost a full year of doing absolutely nothing while Microsoft and Nintendo continued to introduce more and more and more promised (and unpromised!) functionality and features to their consoles via firmware updates, Sony finally released the PS4 2.00 update, that would be bringing so much of what users had wanted since launch. And then, when it finally did go live, in a dramatic twist that pretty much everybody could have seen coming, they screwed it up.
After a week of users raising a ruckus about their affected PS4s, Sony has finally responded to the problems in the comments section of the PlayStation Blog:
‘As for PS4 2.00, we’re looking into the issues that some folks are having and will share any new updates with you ASAP,’ they said, before the PlayStation Twitter account also re-iterated the same sentiment: ‘We’re aware of issues happening post PS4 2.00 firmware, including some freezes and boot errors. Working to resolve ASAP, will update soon.’
It’s sort of a non-response, but at least we got some official acknowledgement, I guess.