Premium subscribers also get Jet Moto 2, Resistance: Retribution, Tales of Symphonia Remastered and Tales of Vesperia: Definitive Edition.
Bandai Namco is "investigating the issue" and intends to correct it. It will provide details on updates "as soon as they are known."
EA and Omega Force's monster hunting game is off to a tepid start in Japan, while Hogwarts Legacy hangs on to the top spot.
Bandai Namco's remastered RPG will launch for PlayStation 4, Xbox One, and Nntendo Switch on February 17.
More games could follow in the footsteps of Tales of Vesperia and Tales of Symphonia, according to the Japanese publisher.
Lloyd Irving embarks on a journey with Colette Brunel to save Sylvarant. However, their actions put another world, Tethe'alla, at risk.
The remaster of Bandai Namco's 2003 action RPG classic will be available worldwide for Xbox One, PS4, and Nintendo Switch.
Bandai Namco has released on Tales of Symphonia Remastered's official website that the game will run at 30fps on all platforms.
Bandai Namco has started accepting pre-orders for Tales of Symphonia Remastered Chosen Edition, which comes with a metal case and a few goodies.
